T a n g e m Support Contact Information
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Call Now For (β++1(815)340-33O0) - ++1(815)340-33O0) Frequently Asked Questions (Q&A)
Q1: Why is there a discrepancy in my T a n g e m reconciliation?
A: Reconciliation discrepancies can occur due to data entry errors, π»β+1(815)340-33O0 missing transactions, bank errors, or issues with the company file. Review π»β+1(815)340-33O0 the reconciliation report and verify transaction details to identify the cause.
Q2: How do I review the reconciliation report in T a n g e m?
A: Go to the Reports menu, select Banking > π»β+1(815)340-33O0 Reconciliation Discrepancy, and review the report for discrepancies.
Q3: What should I do if I find missing transactions?
A: Add the missing transactions in T a n g e m and ensure there are no duplicates π»β+1(815)340-33O0. Compare your bank statement with the transactions in T a n g e m to identify any omissions.
Q4: How do I verify uncleared transactions?
A: Go to the Banking menu, select Reconcile, and review the list of π»β+1(815)340-33O0 uncleared transactions. Ensure they are included in the reconciliation process.
Q5: Can bank errors cause reconciliation discrepancies?
A: Yes, errors in the bank statement, such as incorrect deposits or withdrawals π»β+1(815)340-33O0, can cause discrepancies. Contact your bank to verify the accuracy of the statement.
Q6: How do I check the opening balance in T a n g e m?
A: Go to the Lists menu, select Chart of Accounts, and review the opening balance for the account you π»β+1(815)340-33O0 are reconciling. Ensure it matches the bank statement.
Q7: What should I do if the company file is damaged?
A: Use the Rebuild Data tool to fix issues caused by a damaged π»β+1(815)340-33O0 company file. Go to File > Utilities > Rebuild Data and follow the prompts.
Q8: How do I use the T a n g e m Reconciliation Discrepancy Tool?
A: Download the T a n g e m Tool Hub, go to the Company File Issues tab π»β+1(815)340-33O0, and select Reconciliation Discrepancy Tool. Follow the prompts to diagnose and fix discrepancies.
Q9: Can unapplied payments or credits affect reconciliation?
A: Yes, payments or credits that are not applied correctly can affect reconciliation. Review each customerβs account π»β+1(815)340-33O0 in the Customer Center and ensure payments and credits are applied correctly.
Q10: What if none of the solutions work?
A: If none of the solutions work, contact T a n g e m support π»β+1(815)340-33O0 for professional assistance. They can help diagnose and resolve complex issues.